Find out about the problem while the guest is still at the hotel
Mid-stay and post-stay surveys, Booking and Google reviews analysed, and suggested replies so all you have to do is approve.
Plan: Reputation in all · Surveys in Operations and 360
Real Ambrosio screens. Sample data.
The review arrives too late
By the time you read it, the guest has gone.
Replying takes time
And a generic reply shows.
You can't see the pattern
Noise, wifi or breakfast, spread across a hundred reviews.
Ambrosio does the work. You decide.
It asks in time
Templates for after the stay, mid-stay, services and events.
It warns you if things go wrong
A low score alerts the front desk, flagged urgent if the guest is still in-house.
It reads the reviews
With sentiment and topics, against your compset.
It prepares the reply
In the guest's language, for you to approve.
What you get from day one
Scores and compset
Your Booking and Google scores, against your competitors.
Sentiment
What they talk about and whether it's good or bad.
Suggested replies
With translation and approval.
20 survey templates
With NPS, by type of stay, service or event.
Low-score alert
To the front desk and management, on mobile too.
By QR code, email or web app
On the table, in the room or at check-out.
Ask Ambrosio
Examples with a fictional hotel. In your hotel it answers with your data and says what it has checked.
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Before you ask
Are the surveys published on Booking?
No. They're your own channel, so you find out and fix things before the review is written.
Does it reply to reviews on its own?
It suggests the reply and you approve it. In Autonomy you decide whether that changes.
What language are the surveys in?
The guest's, translated once per language.
We'll show you with your hotel
A 20-minute video call. We look at your prices against your real competitors and at what Ambrosio would do for you tomorrow.