Your guests ask at 23:00. Someone answers
A web app with your branding and a chat that answers what it knows in the guest's language and passes the rest to the right team.
Plan: Operations (the team replies) · 360 (Ambrosio replies)
Real Ambrosio screens. Sample data.
An overloaded front desk
The same ten questions, every day.
Messages in five places
WhatsApp, email, Booking and the front desk phone.
Languages
A guest who can't make themselves understood ends up writing a review.
Ambrosio does the work. You decide.
The guest logs in
With their link or a QR code, nothing to download, in their language.
They ask
Through the chat or by email.
Ambrosio answers or routes it
It answers what it knows and passes requests to each department.
The team takes over
If someone on the team writes, Ambrosio stays quiet for 30 minutes.
What you get from day one
Hotel web app
Your logo, your colours and your services, on the guest's phone.
Conversations
All messages by booking, with filters.
Translation
Read in Spanish and reply in their language.
Hotel email
With your name or your domain, and their replies in the thread.
Requests
From the conversation to the department, with «Received».
Permissions
From the guest, to message them during their stay and for offers.
Ask Ambrosio
Examples with a fictional hotel. In your hotel it answers with your data and says what it has checked.
You may also be interested in
Before you ask
Do they have to download anything?
No. They open a link or a QR code and, if they want, add it to their phone's home screen.
Does Ambrosio answer everything?
Only what it knows. Everything else goes to the front desk, and you can switch it off whenever you like.
Can I use my own domain?
Yes, for emails and also for the web app links.
We'll show you with your hotel
A 20-minute video call. We look at your prices against your real competitors and at what Ambrosio would do for you tomorrow.